Legal

Privacy Policy

Last updated: 1 July 2026

1. Who We Are

Luxury Hotel Resort UK ("we", "us", "our") is the data controller for personal information collected via this website. Our registered address is Blenheim Estate Road, Woodstock, Oxfordshire, OX20 1PW, England. You can contact us at supp@luxuryhotelresortuk.com.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity data: name, date of birth (for age verification), title
• Contact data: email address, telephone number, postal address
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform
• Usage data: information about how you use our website and services
• Preference data: your preferences in receiving marketing from us and your communication preferences
• Enquiry data: content of messages submitted via our contact form

3. How We Collect Your Data

We collect data through direct interactions (when you fill in forms, contact us, or visit our premises), automated technologies (cookies and similar tracking technologies), and third parties (analytics providers, advertising partners).

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to your enquiries and manage your reservation
• To verify that you meet the minimum age requirement of 18 years
• To personalise your experience at our resort
• To administer and improve our website
• To send relevant marketing communications where you have consented
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases: (a) Contract — to fulfil a reservation or service request; (b) Legitimate Interests — to operate our business responsibly; (c) Consent — for marketing communications; (d) Legal Obligation — to comply with UK law and Gambling Commission requirements.

6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy. Guest records are retained for a minimum of 7 years in accordance with UK tax law. Marketing consents are reviewed annually.

7. Your Rights

Under UK GDPR, you have the right to: access your data; correct inaccurate data; request erasure ("right to be forgotten"); restrict or object to processing; data portability; and to withdraw consent at any time. To exercise any of these rights, contact us at supp@luxuryhotelresortuk.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. All data is processed within the UK/EEA.

9. Third-Party Links

Our website may include links to third-party websites. Clicking those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy practices.

10. Cookies

We use cookies and similar tracking technologies. For detailed information, please read our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last revision.

12. Contact & Complaints

For questions about this policy, contact our Data Protection Lead at supp@luxuryhotelresortuk.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.